Refund policy


Refund & Return Policy



At Modern Haven Co, we want you to shop with confidence. Please review the information below carefully, as return and refund eligibility may vary by product.


Returns

We accept returns in accordance with the specific return terms listed on each individual product page. Because we work with multiple suppliers, return eligibility, timeframes, and shipping responsibilities may differ depending on the item purchased.

 


Customers are responsible for reviewing the return details provided on the product page before completing their purchase.


To be eligible for a return (when applicable), items must be:


  • In the same condition as received
  • Unused and unworn
  • In original packaging
  • Accompanied by proof of purchase



Returns must be requested before sending any item back. Items returned without prior authorization will not be accepted.


To request a return, please contact us at akeiragolden22@gmail.com. If your return is approved, we will provide instructions and, when applicable, a return shipping label.

Damaged, Defective, or Incorrect Items (Damage Replacement Guarantee)

 

 

 


Please inspect your order immediately upon delivery.


If your item arrives damaged, defective, or incorrect, contact us within 48 hours of delivery at akeiragolden22@gmail.com with:


  • Your order number
  • Clear photos or videos of the issue



If the claim is approved, we will provide a replacement at no additional cost.

Please note:


  • Refunds are not issued for defective items
  • Approved claims are fulfilled through replacement only
  • Return shipping for defective items may be covered depending on the supplier


Non-Returnable Items

 

 

 

The following items are not eligible for return or refund:

 


  • Sale or clearance items
  • Gift cards
  • Custom or personalized items
  • Perishable goods (such as food, flowers, or plants)
  • Personal care products
  • Hazardous materials, flammable liquids, or gases



If you are unsure whether your item qualifies, please contact us before purchasing.


Exchanges

 

 



We do not offer exchanges at this time. If an item is defective, a replacement will be issued instead.

Refunds

 

 

 

If a return is approved (when applicable), we will notify you once the item has been received and inspected.

 

Approved refunds will be issued to the original payment method within 10 business days. Please allow additional time for your bank or credit card provider to process the refund.


If more than 15 business days have passed since your refund was approved, please contact us at akeiragolden22@gmail.com.